Refund policy
At ParrotNest, we care deeply about your satisfaction and the well-being of your feathered companions. Every product we deliver is carefully inspected and packed with love. However, we understand that sometimes things may not go as expected, and we are here to help.
🐦 1. Return Eligibility
You may request a return if:
- The item arrives damaged or defective
- The product is significantly different from the description
- You received the wrong item
To be eligible for a return, the item must be:
- In its original packaging
- Unused and in the same condition as received
- Requested within 30 days of delivery
🌿 2. Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned:
- Used bird accessories
- Opened hygiene-related products (bath items, training tools used on pets)
- Clearance or final sale items
💚 3. Refund Process
Once your return is approved:
- Refunds will be processed to your original payment method
- Processing time: 5–10 business days
- You will receive an email confirmation once completed
Shipping fees (if any) are non-refundable unless the error is from our side.
🕊️ 4. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us immediately with photos. We will:
- Replace the item OR
- Issue a full refund depending on the situation
Your bird’s safety and your satisfaction are our priority.
🌿 5. Our Commitment
We aim to make every return process simple, fair, and stress-free. ParrotNest is built on trust, care, and long-term relationships with bird lovers worldwide.